FREQUENTLY ASKED QUESTIONS (FAQ)

Last updated: January 2026

1. How long does shipping take?

All products are made to order through our print‑on‑demand partner, Printify.

Production time: 2–7 business days

Shipping time (U.S.): 3–10 business days

International: Varies by country and customs

You’ll receive tracking as soon as your order ships.

2. Why did my items arrive separately?

Because we use multiple Printify production partners, different items in your order may be printed and shipped from different locations. This means your items may arrive in separate packages.

3. Do you accept returns or exchanges?

Because every item is custom‑printed just for you, we do not accept returns or exchanges for:

Wrong size

Buyer’s remorse

Color preference

Change of mind

Please check size charts carefully before ordering.

4. What if my item arrives damaged or incorrect?

If your order arrives damaged, misprinted, or incorrect, we will replace it free of charge.

Email us within 7 days of delivery at [email protected] with:

Your order number

A description of the issue

Clear photos of the problem

Once Printify verifies the defect, we’ll send a replacement.

5. Can I cancel or change my order?

Orders begin production quickly, so we cannot cancel or modify orders once they enter production. Please double‑check your cart before checking out.

6. What if my package says “delivered” but I didn’t receive it?

If tracking shows delivered but you don’t have your package:

Check with neighbors

Check your mailbox or parcel locker

Wait 24–48 hours (carriers sometimes scan early)

If it still hasn’t shown up, contact us and we’ll help investigate.

7. Do you ship internationally?

Yes, we ship worldwide. Shipping times vary depending on your country and customs processing.

8. How do I track my order?

Once your order ships, you’ll receive an email with:

Tracking number

Carrier information

A link to track your package

Tracking may take 24–48 hours to update.

9. What payment methods do you accept?

We accept all major credit and debit cards through secure payment processors.

Your payment information is never stored on our servers.

10. Who do I contact for support?

For any questions, concerns, or order issues, reach out anytime:

[email protected]

We’re here to help.